Our Simple Return and Refund Policy

We want you to be completely happy with your purchase. If something isn’t right, here’s our policy explained in simple terms.

Cancellations

  • When can I cancel? You can cancel your order for a full refund before it has been shipped or produced.
  • What if it has already shipped? Once an order has been shipped, we are unable to cancel it.

Returns

  • You have 14 days from the day you receive your item to request a return.

Conditions for a Return:

To be eligible, your item must be:

  • In the same condition you received it.
  • Unworn or unused, with all original tags attached.
  • In its original packaging with all parts and accessories included.

Important Note: We cannot accept returns for personalized or custom-made items, unless there is a clear quality issue with the product.

How to Make a Return:

  1. Contact Us: Email us at service@kindoclub.com to start the process.
  • Please tell us the reason for your return.
  • If the item is defective, including a photo or video will help speed things up.
  1. Wait for Approval: If your return is accepted, we will send you instructions and the correct return address. Please do not send items back without our confirmation.
  2. Share Tracking Info: After you've shipped the item, please email us the tracking number.

Who pays for return shipping?

  • If the return is your choice (e.g., you changed your mind), you will be responsible for the shipping cost.
  • If the return is our fault (e.g., the item is damaged or incorrect), we will cover the shipping cost for you.
  • We do not charge any restocking fees on returns.

Exchanges

The quickest way to get the item you want is to:

  1. Return the original item you purchased.
  2. Once the return is accepted, place a new order for the item you want.

Refunds

  • Process: Once we receive and inspect your return, we’ll email you to let you know.
  • Timeline: If your return is approved, your refund will be processed, and the money will be credited back to your original payment method within 3-7 business days.

Haven't received your refund yet?

If your refund is late, please follow these steps:

  1. Check your bank account again.
  2. Contact your credit card company (it can take a few days for a refund to officially post).
  3. Contact your bank.
  4. If you’ve done all of this and still have not received your refund, please contact us at service@kindoclub.com

For any questions, please don't hesitate to reach out to us at service@kindoclub.com.